We pride ourselves on super speedy dispatch, and aim to ship the same day we receive payment, Mon-Fri. Our courier and post pick ups are at 3pm, so paypal payments that show after 12 - 2pm are sent the following business day.

You can log into Your Account at any time to view the status of your order. Orders are initially "Pending", are updated to "Processing" upon receipt of payment, and updated to "Complete" once they've been printed ready for dispatch.

Post Charges

Our shopping cart calculates your shipping charge based on the weight and size (volumetrics) of your order. You can go into your cart at any time and see the estimated shipping cost using any of the shipping options available.
The carriers available for you to choose from are: Australia Post using E-Parcel, E-Parcel Express, Regular Satchels, Express Satchels, Couriers Please! and E-Go Couriers.
Our cart will also tell you the size box it estimates your order fitting in to, and how much space is left in this box before you bump into another weight bracket, helping you to maximise the bang of your shipping buck.

Tracking

When your order is sent with Au Post E-Parcel or E-go, you'll automatically be emailed the tracking information. This means you can go onto the Au Post or E-go website at any time and see where your order is at on it's way to you. If your order was sent with Couriers Please! or in an Express Satchel, you can find the tracking information in the order details by going into your "My Account".

Signature on Delivery

Australia Post now gives us tracking on all orders sent with them, and defaults to requiring signature on delivery. If you want your order to be left if no one is home, please add a comment to your order/email us, so we can tick the 'authority to leave' box.

We will work out a better system for this and add it into the checkout asap - but for now, in the meantime - if you are happy with your order requiring a signature on delivery, you do not need to do anything and if no one is home to sign for it, a card to collect from your local post office will be left.

If you wish it to be left regardless of no one there to take it, at the moment you need to let us know.

Packaging

All our orders are dispatched in cardboard cartons. The majority of these cartons are re-used from us having pre-cut fabrics stored in them. We've found dispatching fabric in cartons to be the most effective way of guaranteeing our products arrive to you in perfect condition, 100% of the time.
If there is empty space in a carton - especially if it is being sent with E-Go - we try to pack out the space. This is to prevent the cartons being crushed if they are loaded on the bottom of a load in the truck. We re-use packing material whenever possible for this so it is usually either what the rolls of fabric are shipped to us in, or shredded waste paper.
We offer Australia Post Satchels for postage with no liability for those who want to use this shipping method. We've started using them on requests from our customers, but take no responsibility for these orders after they have left our warehouse because we can't guarantee the safety of our products in them as we do when we send in cartons.

Pick Ups

"Pick Up" is offered as a shipping option as you process your order through the shipping cart. You can select to pay cash (only) on pick up, or to prepay with bank deposit or paypal/credit card. Either way you will receive an email to let you know when your order is ready for collection. Our warehouse is near the Brisbane airport, the address will be on your order confirmation and is also on the contact us page of this website. There is a $2 handling/admin fee for pick ups.

Faulty, Defect, or Miss-Shipped Items

If you have received the wrong product or faulty goods, contact us via email, within 5 days of receipt of your order. We will work with you to remedy the situation as quickly as possible.

Exchanges

If you have changed your mind about your purchase, contact us within 5 days of receipt of your order to arrange an exchange. Items for exchange must be sent back in unused, unwashed, as delivered condition. Odds and ends cannot be exchanged. When returning an item for exchange, you will be asked to:
1- Place another order to the value of the exchange items or greater and pay the difference into our bank account. Credit of returned items shall be less $5 to cover restocking and processing fee. Original and re-shipping postage costs are the responsibility of the customer - no credit will be applied to shipping.
2- Send back the items you wish to exchange, identifying the new order you have placed, to apply credit to.
3- Upon receiving the returned items, and the balance being paid, exchanges will be shipped.